Refund policy

How to Schedule the Weekend
Sunday is only not a paid rental day if you wish to return Sunday and cannot (because we are closed). In that case, you will return first thing Monday morning.

To schedule return Monday morning: Set the return for Saturday at 1pm. During checkout, write in the notes that you will be returning Monday morning. Please be sure to return Monday at 8am.

Credit Card on file in case of damage
A Visa, MasterCard, American Express, or Discover Card will be kept on file. This agreement authorizes Red Finch Rental to use the card on file for any loss or damage to the equipment rented. A valid state-issued ID is required.

All Rentals Are Due before 9am
Equipment pick up can occur at 4pm the day before the rental period. Returns happen before 9am the day following the rental period. Renters will be given a minimum of a $10 late fee or 10% of the day rate charged. Whichever is greater.

Insurance is Not Provided
The renter of equipment accepts full liability for any loss or cost of repair. Insurance coverage is the responsibility of the renter. To purchase insurance, contact a provider like athosinsurance.com.

Renter's Responsibilities
All rental equipment is checked by our staff to ensure proper working conditions prior to leaving the premises. Red Finch Rental must be notified immediately in the case of equipment difficulties at 801-360-3855. Failure to do so may result in full rental charge. Red Finch Rental assumes no liability for equipment failure and/or availability. The renter is responsible for the proper care and operation of the equipment as well as the return of all included accessories.
A $50 cleaning fee will be charged for equipment that is returned dirty.
If excessive cleaning is required, additional fees may be assessed to the discretion of Red Finch Rental Employees. Please do not remove filters from lenses. They are there for your protection.

Cancellations
If a rental is under $100 and is cancelled up to a week before the pick-up date is scheduled there will be no penalty and a full refund if necessary. However, if the rental is over $100 and cancelled up to a week before the pick-up, the renter will be required to pay 10% of the original payment.
Any rentals cancelled within the week before pick-up will be required to pay 20% of the original payment.
Cancellation of any multi-week rentals within the week before pick-up will either be charged 20% of the original payment or can have Red Finch Rental keep their full payment as in-store credit to be used at a later date.
If the rental equipment has been picked up, cancellations or early returns will not result in a refund of money or any discounts.